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Taxi Driver Disability Awareness (Virtual classroom)
Overview
Taxi Driver Disability Awareness Course
Some local authorities require that you pass a disability awareness course in order to be licensed to drive a Hackney Carriage or Private Hire vehicle. To find out if your local authority requires you to take a disability awareness course please contact them directly. You should also check that we already work with your local authority to carry out a disability awareness course on their behalf.
Our Fees
What does the Course involve?
The course will cover:
The objective of this course is to enable new and existing taxi drivers to develop their understanding of how to recognise and support customers with disability, understand relevant legislation and ensure customers receive a high level of service.
Professional Discussion & course duration
The course duration is 2.5 hours.
In addition to this you will also be required to log back into take the Professional Discussion, which is a 30 minute test of your knowledge that is based on the course content.
In order to complete the course, you will be expected to complete and pass the Professional Discussion.
The Professional Discussion timeslots typically start from 13:00 to 17:30 on the day of the course.
Once you book your place on the course, we encourage you to pre-book your Professional Discussion slot in advance, which you can do by calling our office on 0330 111 7230 as soon as you book the course. Alternatively, you will be allocated a Professional Discussion timeslot. To pass the Professional Discussion, you must score a minimum of 18 out of 23.
Certification
Upon a successful attempt at the Professional Discussion, you will receive your pass certificate by email, within one working day. This will be sent directly by Nuco Plus. Please check your spam/junk folder. If you are unsuccessful at the Professional Discussion, you will be notified by email.
What you must bring
- Your driving licence.
- If you have the old style (non-photocard) licence, then you must also bring a valid passport.
Other Information
Additional support requirements
As part of our Equal Opportunities Policy, we are committed to ensuring that there is no discrimination in the provision of our services. A reasonable adjustment can be given to someone who has a disability, medical condition or learning need that may affect them during the course or Professional Discussion. However, due to the nature of some of our services, a candidate must have the literacy skills to be able to read and understand any course or Professional Discussion material and any additional resources related to it.
Amending or cancelling your booking
You can easily amend or cancel your course or Professional Discussion once it has been booked. Please call us on 0330 111 7230 or email taxi@greenpenny.co.uk to do this. Please ensure you give enough notice to amend or cancel – you must give at least 4 clear working days notice so that you don’t lose your fee (working days = Monday to Friday, not including bank holidays. 4 clear working days, does not include the day you inform us you would like to cancel or the date of the course or Professional Discussion).
If you have already attended the full course, or part of the course, then no cancellation or change of date is possible and no refund will be due. If you fail to attend a course or Professional Discussion on the date you have booked, or you arrive late, no refund or date change will be available.